Human Work Interaction Design (HWID): Theorizing about a socio-technical approach to HCI.
Torkil Clemmensen (Copenhagen Business School)
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In this talk, I present a socio-technical framework for human work interaction design (HWID) that aims to connect empirical and organizational work analysis with interaction design, UX, and usability. For more than a decade, we have researched the HWID framework within the International Federation of Information Processing (IFIP), Technical Committee 13 on Human-Computer Interaction, Working Group 6. I present some of this work, and I explore a case of designing a simple folder structure for a new e-learning software program for a university study program. The action research method was used, with me in a double role as university researcher and project manager of a developer group within the university. The analysis was conducted through grounded theory, inspired by the HWID framework. I outline how the findings support the use of a holistic framework with asymmetrical relations between work analysis and design artifacts, and between design artifacts and interaction design. In conclusion, I discuss and give recommendations for a HWID approach to design artifacts. The talk is intended to inspire discussion about how to connect empirical work analysis and interaction design activities.

Torkil Clemmensen is a Professor mso at Department of IT Management, Copenhagen Business School, Denmark. His interest is in Human-Computer Interaction, in particular psychology as a science of design. The focus of his research is on cultural psychological perspectives on usability and user experience. As chair of International Federation of Information Processing (IFIP), TC Human-Computer Interaction’s Working Group 13.6 on Human Work Interaction Design (HWID) 2008-2014, and currently vice-chair, he co-organizes a series of international working conferences on work analysis and usability/user experiences in organizational, human, social and cultural contexts. He has been involved in Danish, European Union (EU), and international research projects.